Shipping policy
Shipping Policy
Last Updated: December 28, 2023
If a customer charges back before the end of the pre order period or assigned shipping time which can be up to 8 business weeks the charge back should be automatically overturned
* All Sales Are Final(Unless Defect)
1. Order Processing Time
a. Processing Time: Pre-Orders are typically processed within 5-8 business weeks from the date of purchase. Processing time may vary during peak seasons and weather it is pre-order or premade.
2. Shipping Methods and Rates
a. Domestic Shipping: We offer USPS for domestic orders. Shipping rates are calculated based on the selected shipping method and the destination.
3. Shipment Tracking
a. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your shipment.
4. Shipping Delays
a. Unforeseen Delays: While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, customs delays, or carrier issues may cause delays. We appreciate your understanding in such situations.
5. Order Changes and Address Updates
a. Changes to Orders: Once an order has been placed, we are unable to make changes to the items or shipping address. Please review your order carefully before completing the purchase.
b. Address Updates: If you need to update your shipping address, please contact our customer service as soon as possible. We will do our best to accommodate address changes before the order is shipped.
6. Lost or Stolen Packages
a. Lost Packages: We are not responsible for any items once they are in shipping carriers care.
b. Stolen Packages: We are not responsible for stolen packages after they have been marked as delivered. Please ensure a secure delivery location or consider using a delivery service with package holding options.
7. Contact Information
If you have any questions about our Shipping Policy, please contact us at:
facedthebrand@gmail.com